Welcome to the websites and applications provided by Proton Software Services LLC (hereinafter referred to as "Proton Software" or "we"). This Privacy Policy explains how we handle information in connection with your use of the applications and this website. Please read this policy carefully before use.
Scope of Information Collection
The types of user data we collect are determined by the application you download, the specific scenarios of functional services, the privacy permissions you set, and your usage of corresponding product features. The information we may collect is as follows:
Device and environmental information: Device ID, application version number, device model, device manufacturer, operating system version, session start and end time, system language settings and other data related to your device and usage environment.
Rules for the Use of Personal Data
Product Iteration and Experience Optimization
We use collected user data to continuously improve product performance, fix bugs, develop new features and service modules, refine our product system, and enhance your overall user experience.
Personal Data Sharing Statement
To continuously optimize product functions and service quality, we will not share your personal data with suppliers or agents that provide supporting services for us. We strictly prevent the disclosure and misuse of user information.
Legal Basis for Personal Data Processing
Our processing of your personal data is supported by valid legal grounds, including the following:
- Necessity for contract performance: To perform the service agreement with users, including providing the products and services you requested, completing user identity recognition and verification, and ensuring the normal operation of all functions of our websites and applications.
- Compliance with statutory requirements: To comply with applicable laws, regulations and industry regulatory rules in relevant jurisdictions, including implementing financial and accounting standards and disclosing information to law enforcement and regulatory authorities in accordance with the law.
- Protection of legitimate interests: To maintain normal business relations and service interactions between our company and users, including service security operation and maintenance, product service notifications, user communication and other legitimate business activities.
In certain service scenarios, the provision of relevant data is a prerequisite for you to use the full functionality of our products and websites.
Users' Personal Rights Statement
In accordance with applicable laws and regulations on personal information protection, you hold the following legal rights over your personal data:
- The right to object to our processing of personal data or request restrictions on the scope of data processing;
- The right to access, inspect, rectify, delete your personal data and request data portability;
- Where data processing is based on your voluntary consent, you may withdraw such consent at any time. Withdrawal will not affect the legality of data processing activities carried out under valid consent prior to withdrawal.
If your personal information changes, contains errors or is incomplete, you may contact us promptly to update or correct it. If you believe our data processing activities violate applicable laws and regulations, you have the right to file a complaint with the local personal information regulatory authority.
We retain your personal data for the period necessary to maintain services and conduct business, or for periods required by statutory rules such as tax and accounting laws.
Standards for Data Storage, Deletion and Access
(1) Data Storage and Deletion Mechanism
All users' personal data is stored in encrypted databases, and data transmission is completed through secure network links. We retain relevant data while your account remains active. If your account has no usage records for 12 consecutive months or longer, we will automatically clear the account data. Additionally, if you voluntarily apply to cancel or delete your account, or data clearing is required under privacy-related laws and regulations, we will permanently delete all personally identifiable information associated with the account, including profile pictures and detailed personal information.
(2) Network Security Risk Notice
Due to the open nature of internet transmission, absolute security of data transmission over the network cannot be guaranteed. We adopt industry-standard security technologies and management systems to fully protect your personal data, but we cannot eliminate all potential risks during transmission. You shall bear such transmission risks. After receiving your data, we implement strict access control, security verification, encryption protection and other technical measures to prevent unauthorized access, tampering and leakage of data. We also recommend that you take active security precautions when browsing online to protect your personal information.
Policy Revision and Effective Date
This Privacy Policy takes effect on May 20, 2025 and supersedes all previous versions of the Privacy Policy. We reserve the right to revise this Policy at any time to meet business upgrades and compliance updates. Updated policies will be notified to users through reasonable means such as platform announcements.
Third-Party Link Disclaimer
Our applications and websites may contain links to third-party websites belonging to partner platforms, advertisers and affiliated organizations. Please note that such third-party platforms maintain independent privacy policies and user service agreements. Our company assumes no legal liability for their information processing rules, or any personal data such as contact information and location information independently collected by them. Before accessing third-party platforms and submitting personal information, you must carefully review their privacy policies to clarify relevant rights and obligations.
Contact Us
If you have any questions about the terms of this Privacy Policy, need consultation, or wish to exercise your legal rights related to personal information, you may contact us via the official email below:
Company: Proton Software Services LLC
Email: [email protected]
Address: 683 Highpoint Dr, West Chester, PA 19382, United States
We will respond to your inquiries and requests promptly and process your applications in a timely manner.